Reforms started by Manmohan Singh in 1991 concentrated on things that would help large firms in the private sector. But these moves did not help the poor, says author Rafiq Dossani.
The central government is likely to extend the Software Technology Parks of India (STPI) scheme beyond 2009 only to Indian information technology-enabled services/business process outsourcing (ITeS/BPO) firms. A proposal to this effect has been included in the 11th Five-Year Plan document, which will be put up for the approval of the National Development Council, headed by the prime minister, on December 19.
National Association of Software & Services Companies President Kiran Karnik has said that information technology and business process outsourcing industry in India is beginning to see an 'opportunity loss' on account of the rupee appreciation against the dollar.
A survey reveals that 32% BPO employees suffer from sleep disorders, 25% have digestive problems, and about 20% have eyesight problems.
The comany plans to expand its Knowledge Associates model.
Non-voice business process outsourcing major Tricom India Ltd has acquired US-based marketing company Tricom Document Management Inc for around $20,000, and proposes to invest over $1 million in the next one-two years.
The report reasons that some of the main manufacturing locations in China are becoming too expensive relative to other countries in the region, including India.
Allaying any apprehension on the US moves to curb BPO to India, the government on Monday told the Rajya Sabha that it would have a limited effect and BPO volumes to India were slated to touch $3.6 billion in value terms during 2004.
In the wake of the rape-cum-murder of a call centre employee in Bangalore, the National Commission for Women will on Tuesday hold a meeting with industry representatives to review the safety of women employees in the BPO sector.
Entrepreneur-investor Ramesh Vangal is likely to team up with US-based business process outsourcing (BPO) firm Sutherland Global Services to wrest majority control in Cambridge Solutions. Vangal holds 13 per cent stake in Cambridge.
Mumbai-based Firstsource Solutions, a pure-play business process outsourcing provider, has acquired US-based MedAssist Holding for $330 million (Rs 1,353 crore).
The twin blasts in India's 'IT city' on Saturday no doubt destabilised normal life and created panic in the minds of the common people
The Internet service policy unveiled on Saturday is likely to hit the industry hard. It may wipe off small and medium players in the country.
The domestic India BPO services market grew by 7.3 per cent year-on-year in 2009 primarily due to the global economic uncertainty which led to some price and volume pressures.
ICICI Bank is understood to have deferred the sale of its holding in Firstsource Solutions, a Mumbai-based pure-play business process outsourcing entity. The bank along with its subsidiaries owns close to 27 per cent stake in the BPO firm.
IT major Tata Consultancy Services Ltd has acquired 100 per cent stake in Chilean software firm Comicrom for $ 23 million.
The apex court has upheld the treatment of its business process outsourcing hub, Morgan Stanley Advantage Services, as a service permanent establishment.
Cognizant will set up its second IT and business process outsourcing services infrastructure in Kolkata with an investment of close to Rs 188 crore (Rs 1.88 billion) by end of 2008 on land acquisition, facilities construction and furnishing.
The estimated value of these two firms is around Rs 200 crore.
Industry insiders as well as sector experts said that companies are unlikely to miss this opportunity to rationalise bloated boom-time salaries.
The estimation is in line with an earlier forecast of 4-7 per cent given by National Association of Software and Service Companies. The industry was optimistic to reach the $50 billion milestone export target in the current fiscal.
Firstsource was perhaps the first BPO that set shop in the US city of Buffalo in 2004 with 287 employees.
Videsh Sanchar Nigam Ltd and AT&T have entered into an agreement to jointly offer Multi-Protocol Label Switching platform-based networking services in India, including ATM, Frame Relay and secure Internet Protocol dial services.
BPO expert Sunder Ramachandran chats with readers on the prospects of a job in the BPO industry.
Paris-based IT major Capgemini is scouting for three more acquisitions amounting to over $1 billion (around Rs 4,300 crore or Rs 43 billion). It is looking at the business process outsourcing (BPO), product engineering and local consulting space.
The seventh annual Nasscom ITES-BPO strategy summit commences in Bangalore on Tuesday.
Given that some BPOs conduct nearly 150 interviews a day, the threat of fudged resumes and impersonation is compounded many times over.
The Hinduja Group-promoted business process outsourcing firm HTMT Global Solutions has set aside Rs 400 crore (Rs 4 billion) to close two acquisition deals in the US by the end of this year.
To lure the business process outsourcing and IT/ITeS industry, the Mayawati government in Uttar Pradesh has showered various sops. The realty sector, too, has been blessed with many relaxations.
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